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BMC

To help keep your enterprise running without compromising security or compliance, we ensure product security and service availability are built into each step of our quality management process.

Keeping your services and data secure and available

  • Service and Operations excellence: As ownership of IT infrastructure expands beyond the core IT organization, our team is ready to help you strengthen service and operations management, manage compliance, and integrate new technologies.
  • Continuous innovation: As you move to modernize your infrastructure, we can help enable the digital enterprise by driving the development of new and relevant solutions that create value.
  • Trusted partner: Our on-premises and cloud offerings have been trusted for over 40 years across multiple industries including: Government, Financial Services, Retail, Healthcare, Energy, Telco, Pharmaceuticals, and Manufacturing.
Keeping Services Data Secure

Key compliance standards and certifications

How we work

Security is an integral part of our software development life cycle

Supporting Integrated Security Framework

We continuously adapt our security practices, tools, and techniques to embrace new technologies and protect against an evolving threat landscape. We conduct security design reviews and threat modeling workshops to identify potential issues during the architecture and design phases of product development, a well as pre-release testing.

  • “Shift-left” approach: Threat modeling, attack surface analysis, security architecture analysis, and other techniques are employed at early phases of application conception.
  • Secure coding: Corporate-wide training for all developers, QA engineers, product managers, and architects includes mandatory training on the OWASP Top 10 Security Risks.
  • Testing: During product development, static code analysis and libraries audits are performed on a daily basis. Before release, each product also goes through one or more penetration tests. Policies in place prevent release of products with known high or critical vulnerabilities.

Enterprise-class SaaS services and delivery

Addressing Security

BMC has been building its cloud business for the past 10 years and we deliver enterprise-class SaaS offerings that meet the security, compliance, and availability requirements of the world’s largest organizations.

As enterprises move to modernize their infrastructure and operations, we help enable the digital enterprise with DevOps, AIOps, systems and data management, and cybersecurity for seamless management of business-critical applications. Our BMC Helix SaaS platform offers:

  • Intuitive interfaces for easy user adoption
  • Cost management and monitoring for operational efficiencies
  • Pervasive intelligence about your ecosystem in a single view

Supporting growth in a technology-driven world

Supporting Growth

Over the next five to ten years, there will be seismic changes across every industry sector as people, technologies, data, devices, and expanding networks converge to transform how we work and live. The resulting shifts are spawning new industries and reinventing existing industries, forcing organizations to adapt and evolve.

Technology will drive the business versus being the utility it has traditionally been. We know that helping you evolve and stay competitive is a top priority and it’s how we build our products.

We welcome input from our customers and the security research community

To improve overall product security and reduce the risk to any customer's environment, our team follows a formal escalation process for vulnerability disclosures regardless of their source (researcher, customer, internal QA team, or others). Based on the severity of the vulnerability, it is routed through senior management, remediated by the relevant product development team, and communicated to affected customers.

  1. Submit vulnerability. If you are a BMC customer, follow your established support process to report security vulnerabilities as you would any other concern. Following the customer support process will help us prioritize your report and understand its context.

    If you are an external researcher or anyone else with no access to BMC support and discover a security issue related to a BMC website or hosted service, please contact our IT security team at security-alert@bmc.com.

    If you are an external researcher or anyone else with no access to BMC support and discover a security issue related to a BMC product, please contact our Product Security Group at appsec@bmc.com. If the content of your communication is sensitive, please encrypt your email using our PGP key. The PGP fingerprint is: A921B4428D8C9988A29BA5BBE398A5B819611C7E

    You can download this PGP key.

    If you do not trust the integrity of this website please email us at appsec@bmc.com with a phone number where you can be reached and we will provide the fingerprint verbally.

    To expedite handling of the vulnerability please include:

    • Contact details (name, email, phone number)
    • BMC product name (e.g. TrueSight Server Automation)
    • BMC product version (preferably the full version and patch level, e.g. v.9.8.01 SP1)
    • Detailed description of the vulnerability with steps to reproduce its discovery
    • Detailed steps to exploit the vulnerability (if available)
  2. Assess impact. The application security team reviews the submitted data with the appropriate development team to assess the vulnerability’s impact and produce an internal severity rating.
  3. Determine what fix is required. The development team attempts to reproduce the issue submitted and assesses the effort and resources required to fix the vulnerability or to provide a workaround. They determine when the fix will be released based on the severity rating, the resources required, and the release lifecycle of the product.
  4. Maintain communication. The application security team maintains open communication with the submitter until a fix or workaround is available.
  5. Document and communicate fix. The development team sends a technical bulletin to all customers of the affected product, notifying them of the vulnerability and the availability of a fix or a workaround.
  6. Give credit where credit is due. Credit will be given to the submitter upon request.

Our incident management procedure enables swift response to any potential incident. This procedure covers emergency incidents, escalation, and public vulnerability disclosure. BMC’s practices include a procedure for documenting the incident in detail and producing a report for future reference or management’s attention.