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Remedy Knowledge Management

Put knowledge at the fingertips of your users

Harness tribal knowledge as soon as you find it with powerful knowledge authoring made for mobile. Create articles from scratch, use templates, identify similar articles or import knowledge from external sources. Remedy Knowledge Management 9 is a complete framework to give your digital workforce the information they need, when they need it, wherever they need it.
  • Fix issues faster: Faster resolutions enable better service and happier customers.
  • Help people to help themselves: Deliver true self-service and reduce calls to the service desk.
  • Collate and curate: Get knowledge from multiple, disparate sources and make it available to anyone.

Create it. Share it. Search it.

Remedy Knowledge Management helps you to solve problems faster. By putting the right information in front of the right people at the right time you can reduce the burden on IT and significantly improve customer satisfaction.

Mobile authoring

User-friendly, interactive, template-based articles are easy to create from your desktop browser or the native mobile application.

Embedded social

Comment, flag, and like your favorite articles with Knowledge Centered Support (KCS) best practices.

Self service

By helping your customers solve their own problems you can deflect calls to the service desk, saving you time and reducing costs.

Simple search

Find what you need quickly and effortlessly with the powerful natural language search capability.

Integrate knowledge

Source data from third parties or from historical incidents, problems, and known errors using ITIL knowledge management best practices.

Take a closer look

  • News flashes and watch lists keep users up to date.
  • Self-help knowledge reduces operational costs.
  • Access knowledge from your laptop, mobile, or through interactive chat with Virtual Agent.

Part of your comprehensive digital service management solution

Remedy Service Management Suite

Remedy Service Management Suite is an enterprise service management platform built natively for mobile with an intuitive, people-centric user experience that makes your whole organization more productive.

Remedy Service Desk

The Remedy 9 Service Desk license enables you to manage incidents, problems, and service requests, and you can empower your business users with the BMC Digital Workplace (formerly MyIT) self-service app.

Remedy Service Optimization

The Remedy Service Optimization license enables you to effectively manage change, track assets across the enterprise, and implement sophisticated service levels for better performance.

A "Recognized Leader" for 4 years in a row

Gartner 2017 Magic Quadrant for IT Service Management Tools
Gartner 2017 Magic Quadrant for IT Service Management Tools

Customer enablement

BMC Consulting Services

BMC consultants assist clients with everything from planning and building a first product implementation through complex, multi-product IT transformation.

Digital Transformation Consulting

BMC Digital Transformation Consulting Services help develop the initiatives, structures, and capabilities you need to get the most out of your IT investments.