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Remedy 9 is a mobile-first digital enterprise management platform built for boosting workforce productivity. It makes complex IT simple.

4 years running — Gartner Magic Quadrant names BMC an ITSM Leader
4 years running — Gartner Magic Quadrant names BMC an ITSM Leader

Get the detailed analysis and insight you need to make the best service management choice for your organization.

Find out why BMC continues to lead  ›

Everything you need to deliver amazing digital service management

  • People-centric user experiences help you to work smarter
  • Stunning reports and visualizations allow intuitive exploration of data
  • Native mobile apps let you use the full power of Remedy 9 anywhere
  • Embedded ITIL v3 processes, with industry best practice reports and KPIs available out-of-the-box
  • Develop your own apps with Innovation Suite, a rich portfolio of intuitive drag-and-drop designers and tools
  • Multi-Cloud Service Management provides a seamless service experience across multi-cloud environments
  • View all capabilities ›

Experience the smart, beautiful, and powerful Remedy 9 today

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Innovative service management to drive digital transformation

Deliver faster, better, and smarter service

As a modern Service Desk Manager, workforce productivity is your measure of success. Collaborative, people-centric user experiences can enable the Service Desk to engage with customers in amazing ways to deliver smarter service and fix issues faster than ever before.

With Remedy 9 you can:

  • Enable the Service Desk to be 75% more productive with formless ticket entry
  • Empower the workforce with intuitive self-service on every device
  • Work from anywhere with the full power of the service desk on any device

IT transformation made easy

Delivering transformational change in today's digital enterprise requires a modern approach to ITSM. From guided change requests to automated impact analysis, Remedy 9 takes the complexity out of IT changes to minimize risk and deliver success.

With Remedy 9 you can:

  • Enable users to create change requests 50% faster through guided questions and on-screen wizards
  • Minimize conflicts and ensure successful changes with automated collision detection and impact analysis
  • Plan changes across the enterprise easily with the powerful change calendar

IT Service Management for the digital era

ITSM excellence is best achieved through blending ITIL® best practices with innovative digital technology. Remedy 9 combines best-practice processes and governance with insightful analytics, embedded collaboration, and intuitive user experiences to deliver the most powerful digital service management platform available.

With Remedy 9 you get:

  • ITIL® v3 aligned processes and 80+ industry best-practice reports and KPIs out-of-the-box
  • Embedded social and collaboration tools providing context-aware insights to help IT work smarter
  • Anytime, anywhere access from any device to create and manage incidents, problems, changes, and knowledge articles

Modern service management for the digital enterprise

From the Service Desk to the CIO, the digital revolution is reshaping the role of IT in the modern enterprise. Remedy 9 gives you the power to drive a more productive workforce with innovative IT that empowers the digital enterprise.

With Remedy 9 you can:

  • Empower the digital workforce with intuitive self-service mobile apps featuring context-aware social and collaboration tools
  • Manage complex IT simply with ITIL® best practices delivered out-of the-box and the industry’s most powerful CMDB
  • Mobilize the management of IT with the full power of Remedy 9 available on any device

Getting started with Remedy 9 Service Management is easy