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Remedy Change Management

Manage complexity, simply

Reduce risk and enable digital transformation across the enterprise by planning, tracking, and delivering successful changes with Remedy Change Management 9. Intuitive wizards empower occasional users to make change requests quickly and effortlessly from any device, in any location. Advanced functionality including collision detection, impact analysis, and a visual change calendar helps you to be productive and proactive.
  • 40% reduction in failed changes through controlled release management
  • 55% reduction in cost per change event by using automated collision detection and impact analysis
  • 35% increase in process efficiency with out-of-the-box ITIL® alignment
  • 33% reduction in level-one ticket costs as a result of reduced help-desk calls

Comprehensive, reliable change management

Faster change. Lower cost. Fewer errors.

Mobile change

Create, edit and approve changes from the native, mobile Smart IT interface.

Collision detection

Identify conflicting changes proactively and automatically.

Impact analysis

Get visibility into the services, assets, and people affected by a change.

Multistage approvals

Ensure required approvals are obtained before any changes are implemented.

Change calendar

Enable your team to collaborate on change planning visually and dynamically.

Policy enforcement

Improve change consistency with ITIL and COBIT best practices and compliance with many industry-specific regulations.

Closed-loop change

Integrate with CMDB, automation, cloud management, monitoring, and event management solutions for end-to-end IT Operations Management and DevOps.

Configuration tracking

Detect and manage unauthorized changes to the IT configuration.

Performance insight

Use KPI dashboards and process-specific reports for insight into your change management process for control and optimization.

“We have between 500 and 600 changes a month, and it required a lot of effort to review each one of them. With the BMC solutions, we’ve been able to implement a risk-based approach that lets us focus our time and attention on the changes that mean the most to the business.”

— David Traynor, Manager, Business Excellence

Part of your comprehensive digital service management solution

Remedy Service Management Suite

Remedy Service Management Suite is an enterprise service management platform built natively for mobile with an intuitive, people-centric user experience that makes your whole organization more productive.

Remedy Service Optimization

The Remedy Service Optimization license enables you to effectively manage change, track assets across the enterprise, and implement sophisticated service levels for better performance.

A "Recognized Leader" for 4 years in a row

Gartner 2017 Magic Quadrant for IT Service Management Tools
Gartner 2017 Magic Quadrant for IT Service Management Tools

Customer enablement

BMC Consulting Services

BMC consultants assist clients with everything from planning and building a first product implementation through complex, multi-product IT transformation.

Digital Transformation Consulting

BMC Digital Transformation Consulting Services help develop the initiatives, structures, and capabilities you need to get the most out of your IT investments.