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BMC Work Order Management 9.x: Fundamentals for Users (WBT)

Work Order Management is a back-end application of BMC Service Request Management (SRM) that provides basic facilities for assignment, status, work info, and task management. BMC SRM integration with Work Order Management allows users to create a generic work-order process. 

This online course provides Work Order Managers and Work Order Assignees with the information and experience that they need to fulfill service requests successfully.

In this course, participants will learn about functional areas of the Work Order Console. They will learn how to create and manage work orders, and will become familiar with the Task Management System (TMS) and SRM Request Entry Console.

Major release:

BMC Helix ITSM 9.x

Good for:

Administrators, Users

Course Delivery:

Web Based Training (WBT) | 2.00 hours

Course Modules